What payment methods do you accept?
What payment methods do you accept?
BuyZenzy.com accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
What should I do if I'm getting an error when placing an order?
What should I do if I'm getting an error when placing an order?
If you encounter an error during checkout, please ensure all payment and shipping information is correct. If the issue persists, contact our customer support team at contact@buyzenzy.com for assistance.
How do I use a discount code or gift card?
How do I use a discount code or gift card?
During checkout, enter your discount code or gift card number in the designated field and click 'Apply' to update your total.
Can I make changes to my order?
Can I make changes to my order?
Orders can be modified within 2 hours of placement. Contact our support team promptly to request changes.
How do I use Zenzy products?
How do I use Zenzy products?
Each Zenzy product comes with a user manual detailing usage instructions. Additionally, tutorial videos will be available on our website and social media channels.
When will my order ship?
When will my order ship?
Orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.
How long does shipping take?
How long does shipping take?
Estimated delivery time within Europe is 7 to 10 days. On rare occasions, this may be affected by unforeseen delays.
My order says delivered, but I didn’t receive it. What do I do?
My order says delivered, but I didn’t receive it. What do I do?
Please check with neighbors or your local post office. If the package is still missing, contact our customer support for further assistance.Returns & Exchanges
What is the returns & exchange policy?
What is the returns & exchange policy?
BuyZenzy.com offers a free 30-day return policy for unused products in their original packaging. To initiate a return or exchange, please contact our support team.